1. Eligible Cases
- The product arrives damaged.
- The product does not match the listing.
- The wrong size, color, or item is delivered.
Returns
Returns
What to do when a product is damaged, incorrect, or not as described.
2. Start a Request
Contact support with the order number and a short description of the issue.
3. Review
Ninawa or the seller may ask for photos or details before approving the next step.
4. Refund or Exchange
Approved requests are handled through the original payment path where possible.